The online system will not accept same day bookings. If a room or tour is shown as sold-out or unavailable online, please call/text/whatsapp our front desk (1-808-339-0921) to see if there is availability. You may also add accommodation and tours on one reservation by clicking on "add to booking".

Your credit card will be charged full price for your accommodation/tour when a reservation is made. If you are paying by debit card an incidental deposit will be charged upon check in ranging from $150-$350 depending on the type of room that you booked.  Please call our front desk for any questions.  All cancellations will be charged a $49 booking fee. If you cancel within 48 hours of your check-in date, you are not eligible for a refund. There will be no refunds on no-shows of accommodations and tours, and no refunds for early check outs.

Our front desk closes at 5:00 p.m. Check-in time begins at 3:00 p.m., and the latest available check-in time is 8:00 p.m. Any check-ins after 8:00 p.m. will be assessed a fee of $20 per half hour. We will not accept check ins after 9:00 p.m. For arrivals into the Hilo Airport (ITO) after 8:00 p.m., the late check-in fee will be waived with proof of flight itinerary. We recommend Kona Airport arrivals after 6:00 p.m. DO NOT schedule check-ins with us until the next day.

Please note: All information provided, including name and billing address, must match the credit card you use to secure your reservation. Attempting to use a different name or address may cause your reservation to fail. If you have trouble securing your reservation through our website, please contact our front desk at 1-808-339-0921 between 9:00 a.m. and 5:00 p.m. for assistance.